CAREERS AT srv media

Website Development Manager

Job Description:

A manager of website development at SRV Media accomplishes Web project objectives by establishing project scope; designing and delivering solutions; leading team members. The web project manager is the leader of a team of individuals with creative and technical skills that delivers various website projects. As project manager, your job is to help manage the entire life of the project, from conception to live online delivery. Each day, you will review the tasks and goals that need to be completed with your team. You will work with the company’s customers in order to deliver the web product that they envision. You will also work with the leaders of the company to try and create new and innovative web solutions for upcoming projects or situations.

Required Technical skills:

• HTML/CSS
• PHP
• JavaScript/jQuery
• Database creation, integration, and management—e.g., MySQL, SQLite, PostgreSQL, and MongoDB.
• Using back-end frameworks to build server-side software, like Express.js
• Web Server technologies—e.g., J2EE, Apache, Nginx and IIS
• Cloud computing integration—e.g., public cloud providers like Amazon Web Services, or private cloud environments
• Server-side programming languages—like Python, Perl, PHP, Ruby, and JavaScript, when implemented with the server-side development environment, Node.js
• Operating systems: Linux- and Unix-like operating systems, MacOS X, Windows Server
• Content management system (CMS) development, deployment, and maintenance
• API integration (REST & SOAP)
• Security settings and hack prevents
• Reporting—generating analytics and statistics like system reports of server load, number of visitors, geography of visitors, etc.
• Backup and restore technologies for website’s files and DB.
• WordPress
• Capability to administer a server
• Understanding UX
• Analytical Skills
• On-page SEO knowledge is a plus

Job Responsibilities and Duties:

• Follow the scope of an online project that goes from the proposal stage, to the technical work up, and finally to the delivery of the web product.
• Participate in the initial conception stage along with a client in order to better meet the needs of the customer and to translate those expectations to employees.
• Design solutions for customer problems related to online commerce, corporate identity or other website presence issues.
• Lead the design process of a website by working with a team of graphic designers, writers and web developers.
• Work to find and solve any problems with the function of a web project by implementing testing processes and working with technical staff in order to address any issues.
• Supervise a team of web professionals by developing effective training procedures, appropriate task assignments, positive customer experiences and top quality control processes.
• Aim to meet all project goals within the specified budget of the client and the organization; adjust practices to reflect cost saving measures.
• Generate periodic project status reports to be presented to company stakeholders; detail data, tasks and processes.
• Develop additional skills, certifications and other banks of knowledge in the development industry by attending professional conferences, leading seminars with colleagues and keeping all relative qualifications and certificates up to date.

Education & Experience Requirements:

• Education: Post graduation in Technical education (MTech, MSc, etc)
• Proven relevant experience: 5+ years

Senior Developer

Roles and Responsibilities:

Manage a strong team of frontend and backend developers who are working to make our infrastructure stronger Help us make decisions to shape our REST APIs for developers worldwide Be involved and drive product and design discussions. Ensure that tasks are properly aligned and reported back to the management on a weekly basis

Desired Skills and Experience:

• You should have minimum 3 years of full time work experience as a full stack developer.
• A strong product design sense.
• Know at least one dynamic language like Python, Ruby.
• Have worked with MongoDB, NoSQL databases.
• Understand end user requirements, formulate use cases and come up with effective solutions.
• Good understanding of JavaScript, cookies, cross-domain.
• Good understanding of REST APIs and the web in general.
• Ability to build a feature from scratch and drive it to completion.
• A willingness to learn new technology, whatever lets you deliver the best product.
• We expect you to lead & manage. However you should be ambitious and hungry for growth.

Some other desired skills:

• Have a few weekend side-projects up on GitHub.
• Have contributed to an open source project.
• Have worked at a product company.
• Have knowledge of servers, optimisation.
• Have working knowledge of multiple programming languages.

Experience Requirement: 4 yrs Exp

Full Stack Developer

Roles and Responsibilities:

Manage a strong team of frontend and backend developers who are working to make our infrastructure stronger Help us make decisions to shape our REST APIs for developers worldwide Be involved and drive product and design discussions. Ensure that tasks are properly aligned and reported back to the management on a weekly basis

Desired Skills and Experience:

• You should have minimum 3 years of full time work experience as a full stack developer.
• A strong product design sense.
• Know at least one dynamic language like Python, Ruby.
• Have worked with MongoDB, NoSQL databases.
• Understand end user requirements, formulate use cases and come up with effective solutions.
• Good understanding of JavaScript, cookies, cross-domain.
• Good understanding of REST APIs and the web in general.
• Ability to build a feature from scratch and drive it to completion.
• A willingness to learn new technology, whatever lets you deliver the best product.
• We expect you to lead & manage. However you should be ambitious and hungry for growth.

Some other desired skills:

• Have a few weekend side-projects up on GitHub.
• Have contributed to an open source project.
• Have worked at a product company.
• Have knowledge of servers, optimisation.
• Have working knowledge of multiple programming languages.

Experience Requirement: 3 yrs Exp

Customer Support Executive

Company Name :Srv media Pvt Ltd

Location:Wakad

Job Brief:We are looking for a customer service executive. The candidate must be comfortable making out bond calls as per given targets, generating interest,and closing sales.

Job Description:

Job Description: Manage large amounts of inbound and outbound calls in a timely manner as per given targets Follow communication “scripts” when handling different topics Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives. Data entry

Requirements:

• Strong phone and verbal communication skills along with active listening.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.
• High school degree.

The ideal candidate would have:

• 1-2 years of relevant experience in content development, writing and publishing.
• Strong English writing skills & familiarity with internet & search engines.
• Concise, clear & confident communication.
• The ability to ideate and execute a campaign or strategy successfully within the stipulated timeline.
• A creative mindset with strong analytical skills.
• Strong understanding of how content works on the web.
• Knowledge of Analytics and Google Adwords would be a plus

Skills Required :

• 0-3 years of experience
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situation appropriately

Experience Requirement: 0-2 yrs Exp

Brand Communication Manager

Job Description:

• Capability to know and understand the concepts of branding, brand communication thoroughly
• Leading & training the brand communication team.
• Understanding digital branding and is able to plan, execute, monitor and report the branding activities for any brand
• Designing & managing the social media marketing strategy for clients; focusing on LinkedIn, Twitter, Facebook, YouTube and Instagram
• Ability to write creative quotes, punch lines, taglines, ad content for any brand
• Ability to drive engagement on any social platform as well as capability of having offline synchronization for branding activities
• Effectively manage a team and client deliverables
• Creating social media campaigns and calls-to-action that drive target buyers to client sites and generate leads for our clients
• Playing a brand consulting/advising role with respect to the online advertising environment
• Co-ordinate with the graphic designing team to create innovative designs.
• Ability to manage in a fast-paced and deadline-driven environment.
• Execution of all social media activities (i.e. tweeting, sharing, engaging, liking, increasing social reach, etc) for clients.

The ideal candidate would have:

• 5-8 years of relevant experience in brand communication and/or online strategy
• Strong English writing and speaking skills
• Familiarity with internet & search engines
• The ability to ideate and execute a campaign or strategy successfully within the stipulated timeline.
• Strong creative mindset. Analytical skills is always an added advantage.
• Strong understanding of how content works on a social web.
• Knowledge of Analytics and Google AdWords would be a plus.

Notice Period:

Candidates with immediate joining will be preferred. But can be preferred till 45 days at most.

Experience Requirement:Min 3 yrs Exp

Key Account Manager

Position: Key Account Manager ( Digital Marketing )

Key Duties and Responsibilities:

• Extensive knowledge of digital platforms
• Managing day-to-day affairs for on-going campaigns and tracking performance reports
• Overseeing the delivery of work and management of on-going project activities, ensuring work is delivered to the highest standard, on time and to budget
• Coordinating across all departments
• Maintaining client relationship
• Cross-selling/Up-selling
• Proactive and Responsive

Job Description:

• To proactively advise clients about digital marketing developments, manage ongoing planning, administration and delivery of assigned brand, and ensure that campaign strategies are adapted in a timely fashion to meet all relevant requirements.
• To ensure that campaign reporting utilizes the right metrics and are professionally written.
• To develop knowledge on an ongoing basis of developments in SEO, paid search, display, retargeting, email marketing, social, Conversion Optimization, website design and other key and relevant channels that provide traffic and conversions for clients and to share this with internal teams too.
• Hands on experience of the key analytical and market intelligence tools like Google Analytics, and other sources across multi-channels – including PPC and display platforms.

Key skills and experience:

• Strong Analytical skills
• Excellent communication and presentation skills
• Excellent negotiation skills.
• Good problem-solving skills.
• Ability to perform under pressure.
• Needs to be a good team player.
• Quick learner & adaptive.
• Multi-tasking.

Salary: 4 - 7 LPA.

Notice Period: Immediate Joiners preferred.

Experience Requirement:Min 3 yrs Exp

Designation:Floor Manager - Call center

Location:Pune

Job role Summary:

The call center floor manager are the professionals who are responsible for managing entire operations and tasks performed by call center executives. These manager are responsible for maintaining the performance levels by the call center agents and for achieving the desired goals and targets within deadlines. But their prime responsibility is to manage the day to day tasks in the call center.

Job Description:

• Call center floor manager is responsible for the work quality of all call center agents. You will enforce proper service protocols and standard operating procedures for all agents.
• Monitoring the day to day tasks in the call center and helping call center agents to perform better. You will ensure that all agents are performing at or above par.
• You will be reviewing all call center documentation and work with the recruitment staff to coordinate new hire and training.
• Your job responsibilities also include setting up team’s goals, targets and performance requirements to achieve better quality in work and profitability for the organization.
• You will have to motivate, lead and inspire the call center employees, introduce incentive and rewards to motivate employees to give their best performance.
• Formulate ways to drive escalations down to a minimum; ensure compliance for quality assurance feedback and communication logs.
• Respond to issues with urgency and immediacy; manage and coach a team of agents and conduct performance evaluations.
• Set call center department goals, adhere, and enforce departmental policies and procedures.
• Identify challenges, formulate solutions, and implement them in order to reach successful conclusions.
• Provide expertise and guidance to the new call center recruits in the transition from classroom to floor process.
• You are also required to monitor the work performed by employees and conducting performance appraisal & assessment exercises.

Education and Training Requirements:

• Education: Graduate/MBA

• Experience:at least 3 years experience in the call center or customer service industry.

Knowledge and Skills Requirements

• You should demonstrate excellent customer service.
• Communication, organization, proper decision-making, analytical and multitasking skills are traits of exceptional call center floor managers.
• You need to be detail-oriented, adaptable and accountable for your team’s actions.

Working Conditions

The work is located in a cozy, well-lit call center setting. The noise level is quiet to moderate. The work schedule is 9.5 hours per day. Due to the high volume of customers, work is very stressful and demanding. Work entails walking and monitoring agent performance.

Experience Requirement:3 yrs Exp