Our Methodical
Step- By – Step Process

Step 01/

Understanding Your Objectives and Goals

We begin by delving deep into your project’s specifics. Our professionals take the time to comprehend your expected lead numbers, resource costs, project intricacies, and desired project outcomes. This crucial step forms the foundation of our tailored approach.

Step 02/

Researching Your Brand and Customer Expectations

As a professional telecaller company, we thoroughly analyze your brand. By examining your Social Media accounts and website, we gain insights into your target audience’s preferences and expectations. This research empowers us to effectively align our strategies with your audience’s needs.

Step 03/

Crafting the Perfect Script

With the gathered information, our skilled writers craft a script that aligns with your ultimate objectives while maintaining a conversational and engaging tone. The right script is the cornerstone of successful tele-calling support.

Step 04/

Training and Mock Calls/Chats

Before implementation, we will share the script with you for approval. Once approved, we initiate training for the relevant staff members. Our mock calls and chats ensure that your team is well-prepared to deliver exceptional interactions in line with your brand’s voice and values.

Step 05/

Execution and Quality Control

We set up all necessary resources upon completing the training, including cutting-edge call center solutions. Our team continuously monitors interactions to ensure your clients receive the high-quality engagement they deserve. We are committed to upholding your brand’s reputation and delivering top-notch results.

Why We Stands Out With Our Telecalling Support

Discover what sets us, a reputed telecalling company, apart and why we’re the ideal partner for your pre-sales and tele-calling support needs.

  • Proven Expertise

    With years of experience as India’s leading voice call service provider and call center service provider, we possess the knowledge and expertise to deliver results.

  • Tailored Solutions

    We understand that each business is unique. Our tailored tele-calling support services are designed to align seamlessly with your specific goals and industry requirements.

  • Technology-Driven

    We leverage the latest technology to simplify data input and recording, ensuring efficiency and accuracy.

  • Client-Centric

    Your success is our priority. We go the extra mile to provide outstanding chat support services and tele-calling support to enhance your brand’s reputation and conversion rates.

  • Results-Driven Approach

    Whether your primary objective is increasing leads, boosting conversions, or achieving overall brand growth, our strategies are meticulously crafted to ensure we meet and exceed your goals.

Our Valued Partners

Top-Notch Pre-Sales & Telecalling Support Services We Offer

Let’s Talk

Frequently Asked Questions

The sky’s the limit when it comes to telecalling services from an exemplary voice call service provider. Services provided by the best call center service provider in India include:

  • Web chat support
  • Inbound calling service
    1. Customer service
    2. Enquiry handling
    3. Taking orders/appointments
  • Outbound calling service
    1. Lead conversion / Verification
    2. Appointment scheduling
    3. Product promotion
    4. Telemarketing/sales

You can get 24/7 service or opt for a custom operating time like 9 – 5. Companies like us at SRV Media offer customised operating timings. Some contact centres offer bilingual call centre services as well. The provision of customer-facing call centre services is merely the beginning. Some businesses utilize the best call center service provider in India to provide hotlines for their own workers to contact for various reasons.

Yes, service operators are trained to deliver professional responses to all inquiries. Employees are pre-trained to handle calls and various conditions. In addition, they are given refresher training before beginning work on a new assignment.

Your website, product or service manuals, and past mail interaction with your clients will aid in their understanding of your company.

Personal data, credit card information, logins and passwords, and other sensitive information of your clients are never compromised by us. We take all necessary precautions to guarantee that your data is kept as safe and secure as possible. With us, you may be confident in the security of your company.

You won’t be able to control how the person on the other end of the line replies, but the suitable method will help keep the conversation on the topic. We start with a great opening that sets the tone and piques their interest in the scripts we write. Then we offer the brand message and try to get the conversation back on track if they bring up a different issue. To communicate authenticity and integrity, our telemarketing salespeople keep it brief.

A single poor experience might ruin a customer’s opinion of your firm. Call centre quality assurance ensures that each customer has a positive, pleasant, and well-informed experience. When selecting call center solutions, ensure that the leadership adopts and follows through with a Quality Assurance Strategy. The call center solutions provider you choose will be representing your business, and dissatisfied consumers can lead to income loss.

Telecalling is the act of calling somebody with the intention of selling, gathering information, promoting, reminding, and so on. Cold calling, outbound calling, inside sales, telesales, telemarketing, chat support services and other terms are all strongly related to it. Telesales and telemarketing are, in reality, offshoots of telecalling. Telemarketing calls are critical for promoting your products and services to potential customers. These enable the organisation to communicate with consumers on a more personal level and create trust. These are really useful in responding to consumer inquiries regarding your product/service.

Telemarketing executives can be recruited to provide call center solutions for both business-to-business and business-to-consumer (B2C) settings. The abilities and traits required for telemarketing will vary depending on the business’s product/service, geographical region, and target population. You can also hire companies offering complete call center solutions to outsource your needs through companies that are familiar with the processes and procedures to make sure you are focused on your goals.

The use of telecalling is to advertise and sell products or services, or to handle inbound queries over the phone. It allows your company’s representative to engage directly with your potential customers, fostering a strong relationship with them.

Telecalling can be a competitive business, but one way to differentiate yourself is to boost your productivity. You might begin by creating a draught script for common telephoning scenarios. Of course, you should stay flexible since clients do not want to be subjected to an overly-robotic presentation, but having a simple process in place will help you evaluate which calls are likely to result in sales and which are not. Call monitoring can also assist you in accomplishing this. Assessing your calls and gathering feedback will result in a more excellent sales conversion from the same amount of pitches. In addition, it will significantly increase productivity.

It may seem apparent, but your labour would be meaningless without a goal. Setting yourself attainable objectives makes it much simpler to stay focused at work and get the outcomes you desire even from complete call center solutions. Set a sales goal for the day, week, or month and keep track of how far you are from it. Starting some personal training for your telecallers might also boost your productivity. Data analytics is being used by an increasing number of businesses to measure sales and identify potentially significant market trends. Being able to analyse data is crucial in a results-driven sector like telesales, and many sales managers are already turning to analytics to get an advantage over their competition.

Telemarketing is a type of direct marketing in which a salesperson solicits prospective consumers to purchase items or services over the phone or through a follow-up face-to-face or web-conferencing meeting made during the call. Calling, screening, and approaching new clients is known as telemarketing. Telemarketing can be done from a call centre, an office, or, increasingly, from home. Often, telemarketing entails a single contact to gauge interest or appropriateness, followed by follow-up calls to seek a sale. Various data sources can be utilised to reduce enormous databases of names to a few higher-probability prospective prospects.